Inclusions
Collision Damage Waiver (CDW)
Theft Waiver (THW)
Third Party Liability
Taxes
Drivers Age
The minimum driver’s age is 21 years and the maximum driver’s age is 70 years.
A Young driver fee of 10 EUR per day to a maximum 100 EUR applies for drivers aged 21 to 24 years old.
A Senior driver fee of 10 EUR per day to a maximum 100 EUR applies for drivers aged 66 to 70 years old.
Driver’s License
Driver must present a full and valid driving license that should be valid with no major endorsements, and at least 1 year of driving experience is required.
Licenses issued in EU countries will be valid for driving in Croatia, provided they are current.
An International Driver’s License (IDL) is mandatory only if the domestic license is not in the Roman/English alphabet and must be accompanied by the original domestic license of the driver.
Drivers from the US, Canada, and Australia do not need an IDL.
Insurance Coverage
Collision Damage Waiver (CDW)
It is included in your rental amount.
Collision damage waiver reduces the customer’s damage responsibility to the excess of 800 EUR upto 2000 EUR depending on the car category.
Theft Waiver (THW)
It is included in your rental amount.
It reduces the client's financial responsibility for loss or theft of the vehicle to the sum of the deductible of 800 EUR upto 2000 EUR depending on the car category.
Third Party Liability
It is included in the your rental amount.
Third Party Liability with a maximum cover of 1,300,000.00 EUR for material damages.
Maximum cover for personal injuries is 5,560,000.00 EUR per injured person.
Excess Reduction
Additional insurance options are available.
A full insurance SCDW (Super Collision Damage Waiver) with no excess is available at the rental desk for 25–50 EUR per day (depending on the car group).
Please Note:
1. A valid Police report is mandatory, in case of an incident/ accident / damage or theft. The customer must immediately inform the rental desk about the incident.
2. Any damage due to driver negligence or under the influence of drugs, alcohol or any other controlled substances is not covered by insurance.
3. Insurance doesn’t cover Windows and mirrors, wheels and tire, undercarriage, engine, the car’s interior, personal belongings, lost keys, extras such as GPS or child seats.
Other fee:
Airport fee is included in the rental price.
1. If the vehicle keys are lost or stolen, a fee of 400-800 EUR will apply depending of the vehicle category.
2. You are responsible for the cost of any parking fines, tolls and any other penalties plus a 20 EUR administration fee.
3. In case of loss of original vehicle documents, a fee of 100 EUR will apply.
4. If car is returned dirty, a charge of 150 EUR will apply depending on the level of cleaning required.
Smoking in the car is prohibited, and if Client smoke in the car a fee of 100 EUR will apply.
Breakdown Assistance
Breakdown assistance is available free of charge. If assistance is required due to customers fault additional charge will apply depending on the situation. Relevant contact details and roadside assistance procedures will be given prior to the commencement of the hire.
Fuel Policy
Same to Same.
The client must return the vehicle with the same amount of fuel provided at the time of check out. If the fuel tank is not returned at the same level, a fee of 2 EUR per liter will apply.
Mileage Policy
Unlimited Mileage.
Cross Border Travel
Cross-border travel is permitted to EU countries, Bosnia, Serbia, Montenegro, and Macedonia, with a fee ranging from €40 to €80 per rental. Travel to all other countries is strictly prohibited.
VAT
VAT is included in the rental price.
Payment Methods and Deposit
Diners, Visa and Mastercards are accepted and must be on main drivers name while paying at the rental desk. Debit card payments are accepted for rental payment only and not deposit. Cash payments are not accepted under any circumstances.
Delivery and Collection
Delivery and collection are available upon request and must be arranged in advance. A fee of €60 applies for locations within 20 km of the Zagreb office or Dubrovnik Airport. Additional charges may apply for longer distances.
One Way Rentals
One-way rentals are allowed for a fee of €200 when the vehicle is picked up in one location and returned to another. Cross-location drop-offs are permitted with the following charges:
· Zagreb to Dubrovnik €200
· Dubrovnik to Zagreb €200
· Zagreb to Split €150
· Dubrovnik to Split €150.
Out of Hours
Out of hours service is available, with applicable charges of 70 EUR.
Grace Period
Pick-up: 1 hour grace period from the schedule time of pickup is allowed. If the customer comes to pick the vehicle after the grace period the booking will be considered as "No-show" or car will be provided depending on availability.
Return: 1 hour grace period is for returning vehicles. If the customer comes to return the vehicle after the grace period then additional one day charge will apply.
Extras
Confirmation of Special Equipment’s depends upon the availability at the rental desk.
ALL TERMS, CONDITIONS AND PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.
